This Privacy Policy describes how CVC collects, uses and discloses your Personal Information when you visit or make a purchase from the site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@creadapticvolleyballclub.com.au.
Collecting Personal Information
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device Information
Purpose of Collection: To load the site accurately for you, and to perform analytics on site usage to optimise our site.
Source of Collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a Business Purpose: Shared with our processor Webflow.
Personal Information Collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
Order Information
Purpose of Collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of Collection: Collected from you.
Disclosure for a Business Purpose: Shared with our processor Webflow.
Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Customer Support Information
Purpose of Collection: To provide customer support.
Source of Collection: Collected from you.
Disclosure for a Business Purpose: Shared with our processor Webflow.
Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Webflow to power our online store. You can read more about how Webflow uses your Personal Information on their website. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We may use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information on their website. We may share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). We may use Webflow to help us show ads on other websites with our advertising partners to buyers who made purchases with other Webflow merchants and who may also be interested in what we have to offer.
We also share information about your use of the site, your purchases, and the email address associated with your purchases with Webflow, through which other Webflow merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page. You can opt out of targeted advertising through Facebook, Google and Bing. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
Using Personal Information
We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.
Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).
This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimise your experience on our site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie.
Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the Office of the Australian Information Commissioner on 1300 363 992 or at foi@oaic.gov.au.
